How can we help you?

Most businesses are up and running within a single business day — often in under an hour for straightforward single-branch setups. No IT consultant is required. eHisaab is a web-based platform that runs in any modern browser, so there is nothing to install.

Our onboarding team guides you through the configuration and data import step by step. The typical timeline looks like this:

• Scoping call and account setup — 30 minutes
• Data import (products, accounts, opening balances) — 1–3 hours
• Configuration, tax setup, and user roles — 30–60 minutes
• First live sale processed and team trained — same day

Yes. eHisaab supports data import via CSV and Excel for products, customers, suppliers, and opening account balances. Our onboarding team will prepare the import templates and handle the migration on your behalf — you simply provide your existing files.

We have successfully migrated data from QuickBooks, Sage, spreadsheet-based systems, and several other legacy accounting and inventory platforms. Our guarantee: zero data loss during migration, or we fix it at no charge.

The Starter plan supports up to 3 users. The Growing plan supports up to 15 users. Enterprise plans have no user limit. All plans allow you to set role-based permissions so each team member only sees what they need — cashiers access only the POS, managers see branch reports, accountants access the full ledger, and so on.

When your 14-day trial ends, your account moves to a read-only state — your data is fully preserved and you can export everything. If you choose to subscribe, your account is instantly reactivated and all data remains exactly as you left it.

We send reminder emails at day 10 and day 13 of your trial so you're never caught off guard. There are no automatic charges at the end of the trial period.

We offer three plans designed to grow with your business:

• Starter — $29/month: 1 POS terminal, 1 branch, full accounting and ledger, core reports, email support
• Growing — $79/month: Up to 5 POS terminals, up to 5 branches, multi-jurisdiction tax, advanced analytics, priority support (<4 hr response)
• Enterprise — Custom pricing: Unlimited terminals and branches, custom module development, dedicated account manager, formal SLA contract

All plans include a 14-day free trial with no credit card required. Annual billing is available with a discount — contact us for details.

Yes. Businesses that choose annual billing receive two months free — equivalent to a 16.7% saving compared to monthly billing. Contact our sales team to switch to an annual plan or to request annual pricing upfront during your trial.

Yes, you can upgrade at any time and the new features are available immediately. Downgrades take effect at the start of your next billing cycle — you retain access to your current plan's features until then. No penalties or fees apply when changing plans.

No. The monthly plan price is the only recurring charge. Onboarding assistance, data migration support, and standard email/phone support are all included at no extra cost. The only additional charges that may apply are for bespoke custom module development on Enterprise plans, which are scoped and agreed in writing before any work begins.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfer for annual or Enterprise plans. All payments are processed securely and PCI-DSS compliant. Invoices are issued automatically each billing cycle and available to download from your account dashboard.

Yes. There are no lock-in contracts on monthly plans. You can cancel at any time from your account settings, and access continues until the end of your current billing period. Before cancelling, you can export all your data — transactions, ledger entries, inventory records, and reports — in CSV or PDF format.

Yes. The Growing and Enterprise plans support multiple POS terminals, branches, and warehouses. Inventory is synchronised in real time across all locations — a sale at Branch 1 immediately deducts from the correct warehouse and is reflected in every report.

• View consolidated financial reports across all branches
• View individual branch-level P&L, sales, and stock reports
• Set different tax configurations per branch or jurisdiction
• Assign users to specific branches with role-based access

Every transaction — a sale, a purchase, a payment received, or an expense — automatically creates a balanced journal entry with a debit and a corresponding credit. You never need to post manual journal entries for routine operations.

For example, when a sale is processed at the POS: Accounts Receivable is debited and Sales Revenue is credited. When inventory is purchased: Inventory Asset is debited and Accounts Payable is credited. The ledger is always balanced and audit-ready.

eHisaab generates a full set of financial and operational reports automatically:

• Profit & Loss (Income Statement)
• Balance Sheet
• Cash Flow Statement
• General Ledger Activity
• Accounts Receivable Aging
• Accounts Payable Aging
• Sales Summary (by date, product, branch, or salesperson)
• Inventory Movement and Stock Valuation
• Tax Liability and VAT/GST Filing Summaries
• Branch Comparison Reports

All reports can be exported as PDF, Excel, or CSV. Scheduled delivery via email is available on Growing and Enterprise plans.

Yes. The POS terminal includes an offline mode that allows you to continue processing sales even when your internet connection is unavailable. Transactions are queued locally and automatically synchronised to the server — and across all branches — as soon as connectivity is restored.

Offline mode supports cash transactions. Card payments require an active connection to the payment gateway.

Yes. The tax matrix is fully configurable per product, product category, or jurisdiction. eHisaab currently serves businesses in over 40 countries, and the platform supports:

• VAT (Value Added Tax) — standard, reduced, and zero-rated bands
• GST (Goods and Services Tax) — including multi-tier GST structures
• Custom tax types with any percentage rate
• Multiple jurisdictions simultaneously (useful for multi-country operations)
• Tax-exempt product categories

Quarterly and annual tax filing summaries are generated automatically and exportable in formats suited to your local tax authority.

Yes — and this is one of our core strengths. Because eHisaab is built and maintained entirely in-house, we can develop bespoke modules for your exact workflow without the constraints of an off-the-shelf product.

Past custom work includes:

• Custom supplier purchase order workflows for wholesale distributors
• Industry-specific billing (time-based, project-based, subscription)
• Integration with third-party logistics and courier systems
• Custom financial dashboards for board reporting
• Automated reconciliation with external bank feeds

Contact our sales team to discuss your requirements. All custom work is scoped and priced in writing before development begins.

Yes. The platform supports multi-currency transactions with configurable exchange rates. You can set a base reporting currency for your financial statements while processing individual transactions in different currencies. Exchange rate gain and loss entries are handled automatically in the general ledger.

Yes. eHisaab uses enterprise-grade security throughout the platform:

• Encryption at rest: All data is encrypted using AES-256, the same standard used by banks and governments
• Encryption in transit: All connections use TLS 1.3, the latest and most secure version of the protocol
• Access control: Role-based permissions ensure each user only accesses the data relevant to their role
• Two-factor authentication: Optional 2FA available for all user accounts
• Audit logs: Every action in the system is logged with timestamp and user identity

Automated backups run daily and are stored in geographically distributed data centres, meaning no single physical event can result in data loss. Backups are retained for 30 days, allowing point-in-time restoration to any date within that window.

Enterprise clients can request longer retention periods and receive formal documentation of backup procedures as part of their SLA contract.

Our platform is built on redundant infrastructure with automatic failover, and we target 99.9% uptime — which equates to less than 9 hours of potential downtime per year. Enterprise clients receive a formal uptime SLA contract with defined remedies if this target is not met.

Real-time system status is available at our status page, and planned maintenance windows are communicated to all clients at least 48 hours in advance.

You own your data entirely. eHisaab never sells, shares, or analyses your business data for any commercial purpose. Our staff may access your data only when explicitly requested by you for support purposes, and all such access is logged in the audit trail.

If you cancel your subscription, you have 90 days to export all your data before it is permanently deleted from our servers. We provide export tools for all data types — transactions, ledger entries, inventory, and reports.

Yes. eHisaab is designed to comply with the General Data Protection Regulation (GDPR) and equivalent data protection laws in other jurisdictions. This includes:

• The right to access, export, or delete your data at any time
• Data Processing Agreements (DPAs) available for Enterprise clients
• Clear data retention and deletion policies
• No data sharing with third parties without explicit consent

No. eHisaab runs entirely in a standard web browser — no apps to download, no proprietary terminals to purchase. You can use any device your business already owns:

• Windows laptops and desktops (Chrome, Edge, Firefox)
• Apple MacBooks and iMacs (Safari, Chrome)
• iPads running iPadOS 14 or later (Safari, Chrome)
• Android tablets running Chrome

For peripherals, we support any standard USB or Bluetooth barcode scanner, ESC/POS compatible receipt printers, and USB cash drawers — no proprietary hardware required.

eHisaab is tested and fully supported on the following:

• Google Chrome 90+ (recommended for best performance)
• Mozilla Firefox 88+
• Apple Safari 14+
• Microsoft Edge 90+

We recommend a minimum of 4 GB RAM on the device and a stable broadband connection. The POS terminal also functions on 4G/LTE mobile connections and includes an offline mode for brief outages.

eHisaab provides an API for integration with third-party systems. Current and planned integrations include e-commerce platforms, logistics and courier systems, payment gateways, and bank feed reconciliation tools. Enterprise clients can request custom integrations as part of their plan.

Contact our team to discuss a specific integration requirement. API documentation is available to Enterprise clients on request.

Yes. You have full data portability at all times. From your account, you can export:

• All financial reports as PDF or Excel
• Transaction history and journal entries as CSV
• Product catalogue and inventory records as CSV
• Customer and supplier records as CSV

There are no export fees and no limitations on how often you export. Your data belongs to you.

All plans include access to our support team and the online help centre. Response times differ by plan:

• Starter: Email support, response within 24 business hours
• Growing: Priority email and chat support, response within 4 business hours
• Enterprise: Dedicated account manager, phone support, response within 1 business hour, formal SLA

All plans also include onboarding assistance, data migration support, and access to our video tutorial library at no additional charge.

Yes. Every new client receives a live onboarding session where we walk your team through the platform based on their roles — cashiers learn the POS, managers learn branch reporting, accountants learn the ledger and tax modules. Sessions can be conducted by video call or, for Enterprise clients, in person.

We also provide a growing video tutorial library and written guides covering every major feature of the platform.

Our primary support language is English. We also have team members who can assist in Urdu, Arabic, and French. If you require support in another language, contact us before signing up and we will do our best to accommodate you. The platform interface is available in English, with additional language support being actively developed.